Shipping & Delivery Policy

Namo India Mart – Sabores de la India 🇮🇳

Welcome to Namo India Mart!

We aim to make shopping for your favourite Indian groceries easy, convenient, and affordable. We offer local home delivery across our Madrid service area and nationwide courier shipping for eligible products across mainland Spain.

1. Madrid Home Delivery – Charges & Free Delivery

We offer FREE home delivery on qualifying orders based on the distance from our store.

Customers who do not meet the free-delivery threshold may still place an order by paying the applicable delivery charge.

Distance from Store	FREE Delivery on Orders	Delivery Fee Below Threshold
Within 8 km	€30 or more	€5
Above 8 km up to 20 km	€50 or more	€5
Above 20 km up to 40 km	€70 or more	€8

Important Conditions:

• Delivery distances are calculated from our store at Calle de Alcalá 414, Madrid.

• Local delivery is available within our designated service area, subject to delivery capacity.

• Delivery charges are displayed at checkout where supported.

• Customers may contact us for assistance with delivery availability or special requests.

2. Madrid Delivery Days & Timings

Delivery Days: Wednesday to Sunday

Delivery Hours: 18:00 – 22:00 (6 PM – 10 PM)

Same-Day Delivery:

Orders placed before 17:00 may qualify for same-day delivery, subject to product availability and available delivery slots.

Orders placed after 17:00 may be scheduled for the next available delivery day.

Exact arrival times may vary depending on traffic, delivery routes, weather conditions, and order volume.

3. Free Delivery Threshold – Product Exclusions

Paneer and Fresh Vegetables are excluded from the free-delivery minimum order calculation.

The applicable free-delivery threshold must be met through other eligible grocery items.

Example:

For a delivery address within 8 km:

• Eligible groceries: €25

• Paneer: €5

• Fresh vegetables: €5

• Total order value: €35

Although the total order value is €35, only €25 counts toward the free-delivery threshold. Therefore, a €5 delivery fee applies.

Fresh Vegetable Delivery Conditions:

• Fresh vegetables are delivered only with grocery orders.

• Vegetable-only deliveries are not available.

• Fresh vegetables and paneer may be added to qualifying grocery orders.

• All products are subject to availability.

Note: Where automated checkout calculations differ from these exclusions, our team may contact the customer to confirm the applicable delivery charge before dispatch.

4. Frozen Product Delivery – Madrid Only

❄️ Frozen products are available for local delivery only within Madrid Province, up to a maximum radius of 40 km from our store.

Frozen Delivery Conditions:

• Frozen products are delivered only within the designated Madrid service area.

• Frozen products are not available for nationwide courier shipping.

• Frozen orders are subject to the same local delivery charges and free-delivery thresholds described in Section 1.

• Frozen products are packed and transported using appropriate temperature-controlled handling methods.

• Delivery availability is subject to route coverage and operational capacity.

Frozen products cannot be delivered to addresses outside the eligible Madrid service area.

5. Nationwide Shipping – Outside Madrid

📦 We offer courier shipping across mainland Spain for eligible grocery products.

Customers outside our Madrid local-delivery area can order suitable non-perishable groceries through our nationwide courier shipping service.

Shipping Charges

• Shipping costs depend on parcel weight, dimensions, destination, and courier rates.

• Applicable shipping charges will be displayed at checkout or confirmed before payment.

• Madrid free-delivery offers do not apply to nationwide courier shipments.

Order Processing

We generally aim to prepare nationwide orders within 1–2 working days after payment confirmation, subject to stock availability.

Estimated Shipping Time

Standard nationwide courier delivery is generally estimated at 2–5 working days after dispatch.

These delivery times are estimates and may vary depending on destination, courier availability, public holidays, and unforeseen circumstances.

Products Not Eligible for Standard Nationwide Shipping

• Frozen products

• Fresh vegetables

• Refrigerated paneer and other chilled products requiring temperature-controlled transportation

• Other perishable or restricted products unsuitable for standard courier shipping

Special Destinations

Deliveries to the Balearic Islands, Canary Islands, Ceuta, and Melilla are subject to separate confirmation of shipping availability, charges, and applicable restrictions.

6. Order Processing & Product Availability

• Orders are processed following successful payment confirmation.

• All orders are subject to product availability.

• Products are carefully prepared and packed before dispatch.

• If a product is unavailable, we may contact the customer to offer an alternative or arrange a refund.

• Product substitutions are made only with customer approval.

7. Delivery Address & Customer Availability

Customers must provide accurate and complete delivery information, including:

• Street name and building number

• Floor and apartment number, where applicable

• Postal code and city

• Valid contact telephone number

• Any additional delivery instructions

For Madrid home deliveries, customers should be available during the scheduled delivery window.

If delivery cannot be completed due to incorrect address details or customer unavailability, we will contact the customer to discuss alternative arrangements. Additional charges may apply where agreed in advance.

8. Order Tracking

Madrid Local Deliveries

Customers may contact us via WhatsApp or telephone for delivery updates.

Nationwide Courier Shipments

Where courier tracking is available, tracking information will be shared after dispatch.

9. Delivery Delays

We make every reasonable effort to deliver orders within the expected delivery window.

However, delays may occur due to:

• Traffic congestion or adverse weather

• High order volumes

• Courier service disruptions

• Public holidays

• Unexpected operational circumstances

We will make reasonable efforts to inform affected customers of significant delays.

10. Damaged, Missing or Incorrect Products

We take care to pack and deliver all orders safely.

If an order arrives with damaged, missing, or incorrect products, please contact us as soon as possible with:

• Order number

• Description of the issue

• Relevant photographs, where available

Our team will review the matter and arrange an appropriate resolution, including a replacement or refund where applicable, in accordance with Spanish and EU consumer protection laws.

Nothing in this policy limits customers' statutory consumer rights.

11. Contact Information

For delivery inquiries, shipping quotations, order assistance, or special requests, please contact:

Namo India Mart – Sabores de la India

📍 Centro Comercial Alcalá Norte
Calle de Alcalá 414, Local 45–46
Lower Ground Floor, Opposite Ahorramás
28027 Madrid, Spain

📞 Phone / WhatsApp: +34 624 117 864

✉️ Email: info@namoindiamart.es

🌐 Website: www.namoindiamart.es

Thank you for shopping with Namo India Mart! 💚

Delivery areas, schedules, charges, and free-delivery thresholds may be updated periodically. Applicable conditions will be communicated before order confirmation. All services are subject to availability and applicable consumer protection laws.