FAQs
FAQs
Frequently Asked Questions
How can I cancel or return my order?
You can cancel your order within a limited time after placing it. For damaged, expired, or wrong items, you can request a return or refund as per our return policy.
What happens if a product is out of stock?
If a product is unavailable, we will inform you and either issue a refund or suggest a similar replacement based on your preference.
What should I do if an item is missing or damaged in my order?
We're sorry for the inconvenience. Please contact our support team through the app or website within 24 hours of delivery. You can request a refund or replacement, and we'll make it right as soon as possible.
Do you accept bulk orders?
Yes, we do accept bulk orders. Please contact our customer support for special pricing and delivery arrangements.
Can I modify or cancel my order after placing it?
Yes, you can modify or cancel your order within a limited time window before it's processed for delivery. Go to My Orders and select the order you want to change. If the option is not available, the order may already be out for delivery.
How do I track my order?
You can track your order in real-time by logging into your account and visiting the "My Orders" section.
What payment methods are accepted?
We accept various payment options including credit/debit cards, digital wallets (e.g., Apple Pay, Google Pay), UPI (for India), and cash on delivery (COD) in select areas.
How can I contact customer support?
You can reach our support team via the "Help & Support" section in the app or email us at info@namoindiamart.es.